At IPTVXpert, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, please review our Return & Refund Policy below to ensure a smooth and easy process.
1. Returns
- Eligibility for Returns: You may return items within [X] days of receiving your order, provided they are unused, in their original packaging, and in resalable condition. Some products, such as opened software or electronics, may not be eligible for return due to health or safety reasons. Please refer to specific product details for return restrictions.
- How to Initiate a Return: To begin a return, please contact our customer service team at [Your Email Address] or call [Your Phone Number]. Provide your order number, product details, and the reason for the return. Once your return is approved, we will provide you with return instructions.
- Return Shipping: The customer is responsible for the cost of return shipping, unless the product is defective, damaged, or was sent incorrectly. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
2. Refunds
- Refund Eligibility: Refunds are available for eligible returns that meet the conditions outlined above. Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- Refund Process: If your return is approved, your refund will be processed to the original payment method used during the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.
- Non-Refundable Items: Certain items may not be eligible for refunds, including:
- Gift cards
- Digital products or services
- Opened or used items that cannot be resold
- Sale or clearance items
3. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us immediately at [Your Email Address] or [Your Phone Number]. We will arrange for a return or exchange at no additional cost to you. Please provide clear photographs of the damage or defect when contacting us.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [Your Email Address]. In cases where the product is out of stock, we will issue a refund or allow you to select an alternative product.
5. Cancellations
If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your cancellation. Once an order has been shipped, it cannot be canceled, but you may initiate a return after receiving the product.
6. Contact Us
If you have any questions about our return and refund policy or need assistance with a return or refund request, please contact us:
IPTVXpert