We want you to be happy with your subscription. Because it is a digital service delivered instantly, refunds work as follows.
Last updated: October 13, 2026
Try before you buy: every customer can get a free 24-hour test to check the service on their own devices before paying.
When you can get a refund
- Your login details were not delivered and we could not fix it.
- The service does not work on your device and our support team could not get it working within 7 days of purchase.
- You were charged twice for the same order.
When refunds are not possible
- You changed your mind after the subscription was delivered and used.
- The problem comes from your own internet connection, device or app, and you did not let us try to help.
- The subscription was suspended because it was shared, resold or misused (see our terms).
How to ask for a refund
Contact us on live chat with your order number and a short description of the problem. We will try to fix it first. If we cannot, approved refunds are sent back to your original payment method, usually within 5 to 10 business days depending on your bank or payment provider.